Help & Questions

Product & Care

What materials are used in Previc & Co. bags?
We use a curated selection of premium materials, including hand-finished leathers for our Modern Nomad collection and high-grade, architectural acrylics for our Avant-Garde clutches. Every piece is finished with custom-designed, jewelry-grade hardware.

How should I care for my acrylic bag?
To maintain the brilliance of your acrylic bag, clean it only with a soft, damp microfiber cloth. Avoid using glass cleaners or chemicals, as these can cloud the material. When not in use, always store your bag in the provided Previc & Co. dust bag.

Are the leather goods water-resistant?
Our leathers are treated for durability, but they are natural materials. We recommend avoiding heavy rain and keeping leather products away from direct heat sources.

Shipping & Orders

How long will it take to receive my order?
Standard orders are processed within 1-3 business days. Domestic shipping typically takes 3-5 business days. Select items that are specially sourced may take 10-20 business days. You will receive a tracking number via email as soon as your order ships.

Why does my order show a longer delivery time?
Some of our pieces are specialty or limited items that are sourced and carefully prepared specifically for your order. This ensures every Previc & Co. piece meets our quality standards before it reaches you. These items typically ship within 3-5 business days with US delivery in 10-20 business days and international delivery in 15-25 business days.

Do you ship internationally?
Yes! We ship worldwide. International orders are delivered within 6-25 business days depending on the item and destination. All duties and taxes are included in your order total — no surprise fees at delivery.

Can I change or cancel my order?
Because we begin processing orders quickly, we can only accommodate changes or cancellations within 2 hours of purchase. Please contact previcllc@gmail.com immediately for assistance.

Returns & Exchanges

What is your return policy?
We offer a 30-day return window for items in pristine, unused condition with all original packaging. For full details, please visit our Return Policy page.

How do I contact customer support?
Our team is available to assist you Monday through Friday. Please reach out to us at previcllc@gmail.com, and we will respond within 24 hours.